Our Business Philosophy
or
The Art of Intelligent Travel Organising
In 1989 we, Marcelle Hoff and Martin Garland, launched our travel business from scratch. We had considerable experience between us in the travel industry, in marketing and in management consultancy. Yet we leaped off the cliff without a single client, actual or prospect on the database. In fact there was no database. We knew, however, what we wanted to create and how we wanted to deliver. Obviously, ultimately, it was intended to be a business and to be profitable. However, from the outset the way we went about forging that business had to reflect our beliefs for both our market and the destinations we wanted to offer. A harmony was to exist between our clients, the suppliers we selected and the manner in which we transacted.
Below are a handful of essential words and phrases that epitomise our company and what we stand for still today:
Honesty
Integrity
Reliability
Providing intelligent solutions
Accuracy
Efficiency
Correct delivery of service
Imparting specialist knowledge
Matching expectations
Providing sound value for money
If you have travelled with us before, most of these attributes should strike a chord with you and your experience of us. (They should do, as our clients have reported back with such attributes when we have asked them over the years).
If you have not travelled with us before and you are seeing this brochure for the first time, then if you like what you’re reading here, trust us with your next holiday.
We started with a small, personally-selected range of hotels of character throughout France from which we decided we would construct tailor-made itineraries and holidays. No two holidays have ever really been the same. This degree of personalisation was fundamental to our offering back in 1989 and is still fundamental to it today when we have grown from a small programme in France to offering a range of both destination-specialist programmes to Italy, the Caribbean, the Indian Ocean and New Zealand to lifestyle-specialist programmes featuring Honeymoons, Weddings abroad, Spa and Wellbeing holidays and Family holidays.
For 22 years now we have been taking excellent care of discerning clients and have grown the business in product range admittedly, as the needs of our clients have developed, but the essence and style of how we look after you remains the same. We have developed excellent relationships with suppliers worldwide; they give us numerous benefits we pass on to you. We are proud to be a specialist organiser of bespoke holidays and travel experiences, offering a quality of service that is second to none. We look forward to looking after you.
Marcelle Hoff
Owner and managing director
Employment opportunities with Expressions Holidays